[Product Tab] Delivery Information (Samples)

• Despatch of goods is from the UK.
• Sample ribbons, decorative closures, cupcake dividers, slot decal labels or photo frames must be ordered together with sample gift boxes or bulk gift boxes.
• The extra shipping cost will be calculated at checkout based on the total weight for one or multiple samples ordered.
• Flat rate shipping applies to bulk orders only. 
• Due to the UK / USA time difference, your order will likely despatch the day after you place your order. 
• Orders are despatched Monday - Friday only, excluding UK national holidays. See our UK Holiday Information for exact dates affected. 
• Delivery is door-to-door via a signed-for courier service. Please ensure someone is available at the delivery address you provide or delivery could be delayed, especially to residential home addresses.
• A swatch card showing gift box colors with their supplied corresponding ribbon (if applicable) can be added free of charge at checkout if you are purchasing a single or multiple gift box samples. 
• Contact us immediately if you have any queries regarding your delivery, if you become aware of any damages, or a delivery shortage. Please notify us of any problems within 3 days from delivery. 
• You will be sent a tracking number for your shipment so you can check progress.
• Please contact us by completing the form on our Delivery Information Page if you have any queries regarding your delivery.